elegro acceptance FAQ


Online Crypto

Offline Crypto

General questions

  • Why accept crypto?

    Accepting crypto online/offline allows your business to enter new markets and increase the customer base with no regard for borders. You add +1 payment method to your platform with no need to change the business structure, hire extra staff, or master new technologies. Bitcoin, Ethereum, Litecoin, Bitcoin Cash and other cryptocurrencies are becoming increasingly commonplace for everyday use. Check out the figures:
    Total crypto market cap, EUR: 215219621887
    24h crypto transaction volume, EUR: 7028561882
    The annual amount of mining reward, EUR: 8042152821

    Accepting crypto means offering products/services worldwide to coin owners seeking reliable ways to make their funds work. With elegro, you accept crypto and get settled in fiat. Even if you don’t plan to deal with coins directly, you can still benefit from offering the brand-new payment method.

    We charge no processing fee. Moreover, you earn on an automated crypto exchange every time consumers pay you with crypto.

    Last but not least, accepting Bitcoin and altcoins with us helps your business eliminate chargeback and fraud risks.

  • What should I know to accept crypto?

    To accept crypto from anywhere in the world, you only need to know that your online/offline store is ready to offer an alternative payment method to your clients.

    There’s no need for you to bother with coins. Even in the back office, you will see no cryptocurrency. The balance is always held in fiat. Every time you get paid with Bitcoin or any other crypto we support, the coins are automatically converted to fiat.

  • How to get started?

    Register in the system with your full name and email and our representative will contact you. If you are interested in accepting crypto without integration, you can do it by sending invoices to your clients by email right after registration.

  • What is your payment processing fee?

    We charge no fees for payment processing. In addition, you earn on the exchange every time your clients pay you with crypto.

  • What crypto do you support?

    Your customers can pay with Bitcoin, Ethereum, Bitcoin Cash and Litecoin. The range of supported cryptocurrencies is constantly expanded.

Online Crypto Acceptance

  • How can my business accept crypto online?

    To accept instant crypto payments, integrate elegro Acceptance solution with your website using our simple API or send invoices from the back office without integration.

  • How can I accept crypto if don’t have a website?

    If you don’t have a website, you can accept crypto sending your customers invoices by email from the back office. Go to “Transactions” tab, click “Create Transaction” button, specify the amount in fiat you want to get, your client’s email and cryptocurrency your customer wants to pay with. The client will get an invoice to the email with the payment details. Once the payment is done, you will see a successful status in the back office and get an email notification.

  • How much do you charge for integration?

    The integration is free of charge. Our developer team is always ready to assist you with the integration.

  • Do you offer plugins for open-source e-commerce platforms?

    elegro Acceptance offers pre-built solutions for WooCommerce, and OpenСart content management systems. Plugins for other e-commerce platforms are coming soon.

  • How can I integrate if I don’t use WooCommerce or OpenСart use platforms?

    If you use an open-source e-commerce platform different from WooCommerce and OpenСart, you can easily integrate it with elegro Acceptance via our easy-to-use API.

  • How can I accept crypto from multiple online stores?

    To accept crypto from multiple stores, create a POS for each of them via back office. You are welcome to create as many POS as you need within one master account.

Offline Crypto Acceptance

  • How can I accept crypto at my retail store/shop/restaurant?

    You can accept crypto in retail using a smartphone/POS terminal running elegro Acceptance app.

  • Where can I download elegro POS app?

    You can download it on Google Play or AppStore for free.

  • Can I add multiple cashiers under a master account?

    Yes, you can. You can easily and quickly add more than one cashier under your master account.

  • How can I add multiple cashiers?

    First off, you have to register in our system. Second off, in the back office, create the POS separately for every cashier. Each POS goes with QR-code. Scan the code with a smartphone running elegro Acceptance app to connect the POS to your merchant account. Upon completion, you will be able to separately monitor all your cashiers.

Haven't found the answer you're looking for? Contact our support team.